Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Muhammad Faisal
@faisalliaqat938
Ecommerce Customer Support Specialist Email, Live Chat and Order Management
Pakistan
Inglese, Urdu
Chi sono
Make the best decision of your life.... Hire Me!
I'm an e-commerce customer support specialist with 1.5 years of experience helping online stores deliver fast and professional customer experiences.
I work with Shopify, Amazon, Zendesk, Freshdesk, and Gorgias, handling order inquiries, refunds, tracking issues, and product complaints across fashion, health, electronics, and more.
What you can expect:
- Fast, professional email and live chat responses
- Accurate order management and issue resolution
- Clear communication and consistent updates
Let's work together!
Competenze
Muhammad Faisal
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza clienti
I will provide expert order management, dispute resolution and refunds for your store
Assistenza clienti
I will provide expert ecommerce customer support and chat support for your online store
Portfolio
Esperienza lavorativa
Customer Support Agent
Liora Agency • Freelance
May 2026 - Present • 5 mos
Worked as a Customer Support Agent at Liora Agency, a backend operations partner managing customer service for multiple 6-7 figure e-commerce and dropshipping brands. Responsibilities included: Handling customer inquiries, complaints, and disputes across multiple Shopify stores via Gorgias and Gmail Processing refunds, replacements, and returns in accordance with store-specific SOPs Managing order issues including lost parcels, wrong items, damaged goods, and shipping delays Logging and tracking all cases using Google Sheets (CS Issue Sheet, Refund & Replacement Sheet) Communicating with China-based suppliers regarding order issues and replacements Maintaining SLA compliance — 6-hour first response time, 24-hour resolution time Proactively monitoring orders via Parcel Panel to identify and resolve delivery issues before customers report them Supporting chargeback prevention by resolving disputes before escalation Stores managed: Comfort Step (UK footwear), Vincent Vision (US eyewear), Franklin Frames (US eyewear) Tools used: Gorgias, Shopify, Google Sheets, Slack, Apploye, Parcel Panel
1 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Qualità della consegna
- Valore della consegna
1-1 di 1 recensioni
Ordina per
Più rilevante
smith3131
Regno Unito
Handled customer support tickets efficiently and paid attention to details. Refunds, disputes, and inquiries were managed properly, and communication was smooth throughout. Would hire again.
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