Farah Akram

Digital Marketing Specialist

Oct 2025 - Present • 8 mos

Managed and developed the company’s digital presence across social media platforms, focusing on brand growth, audience engagement, and customer acquisition. Created and executed marketing campaigns tailored to luxury transportation and chauffeured services. Produced creative content including social media posts, storytelling concepts, promotional videos, and branded visuals. Planned and wrote engaging marketing copy to highlight customer comfort, luxury experience, safety, and premium service quality. Coordinated content strategies that increased brand awareness and strengthened the company’s online identity. Assisted in creating video concepts and campaigns showcasing destinations, luxury vehicles, and customer experiences across Egypt. Monitored social media performance, engagement metrics, and audience trends to improve campaign effectiveness. Collaborated on branding direction, visual identity, and customer-focused communication strategies. Supported online customer interaction and maintained consistent brand tone across all digital channel.

Dispatcher

Feb 2025 - Jul 2025 • 5 mos

**Dispatcher – Amazon Delivery Operations (US & Canada)** * Coordinated daily delivery routes and schedules to ensure timely package deliveries across assigned service areas. * Monitored driver performance, route progress, and delivery status using dispatch and tracking systems. * Communicated with drivers throughout their shifts to provide support, route adjustments, and real-time problem resolution. * Assisted in managing delivery exceptions, delays, failed deliveries, and customer concerns while maintaining service standards. * Analyzed route efficiency and worked with drivers to improve productivity and on-time delivery performance. * Escalated operational issues and collaborated with management teams to ensure smooth logistics operations. * Maintained accurate records of delivery activities, driver attendance, and operational reports. * Provided professional support to drivers and stakeholders while ensuring compliance with company policies and safety procedures. * Managed high-volume communication in a fast-paced environment, prioritizing urgent operational needs and delivery deadlines. * Contributed to achieving key performance indicators (KPIs) related to delivery success rates, route completion, and customer satisfaction.

Customer Service

Dec 2022 - Jul 2024 • 1 yr 7 mos

Responded to customer inquiries through phone, email, and online communication channels in a professional and timely manner. Assisted customers with bookings, service requests, and general information while ensuring a positive customer experience. Resolved customer concerns and complaints efficiently, maintaining high levels of customer satisfaction. Provided accurate information about company services, pricing, policies, and procedures. Managed customer records and updated booking details in internal systems. Coordinated with different departments to ensure smooth service delivery and timely issue resolution. Maintained strong communication skills while handling multiple customer requests in a fast-paced environment. Built positive relationships with customers by demonstrating empathy, professionalism, and attention to detail. Followed company standards to deliver exceptional customer support and enhance customer loyalty.