Faraz Ahmed

ICT Consultant

World Bank Pakistan • Full time

Jul 2016 - Present • 9 yrs 10 mos

As a ICT Consultant (Network Engineer) with extensive experience in designing and managing resilient, secure, and high-performance network infrastructures, I have successfully led the deployment and optimization of multi-vendor network solutions in a range of complex environments. Key Expertise & Achievements: • Deployed and managed a high-availability Tier-2 data center. • Administer Cisco FTD and Fortinet firewalls for secure access control. • Led Meraki SD-WAN rollout across HQ and branch sites. • Managed co-location with NTC Pakistan for critical server uptime. • Resolved complex Layer 2/3 and wireless connectivity issues. • Handled Cisco WLC and ISE for wireless security and policy control. • Designed VPN solutions for secure remote access. • Maintained centralized monitoring and proactive network health checks. • Reviewed firewall rules and security policies regularly. • Provided technical support to 400+ users across the organization.

Network & System Support Engineer

Sybrid Pvt. Ltd Islamabad • Full time

Jun 2014 - Jul 2016 • 2 yrs 1 mo

As a Network & System Support Engineer, I played a pivotal role in providing technical support, ensuring system uptime, and managing IT operations for both Windows and Mac environments. My responsibilities encompassed troubleshooting, system upgrades, application support, and maintaining the network's optimal performance. Key Expertise & Achievements: • Delivered IT support for Windows and Mac environments, ensuring smooth operations and user satisfaction. • Implemented backup and recovery plans to safeguard systems and minimize downtime. • Supported Avaya-Soft VOIP, Siebel CRM, and agent apps; escalated issues to Telenor Pakistan as needed. • Monitored Windows networks, Active Directory, and WAN devices for consistent connectivity. • Led help desk team and handled Level-2 escalations for complex technical issues. • Created performance reports and documented system failures for proactive optimization. • Managed software deployments, updates, and PC image configurations. • Analysed system logs and recommended security and performance improvements.