Fariduddin Khan

Salesforce Developer

Freelance • Freelance

Feb 2025 - Present • 1 yr 8 mos

As a Freelance Salesforce Developer, I help businesses and individuals customize, automate, develop, integrate, and troubleshoot Salesforce solutions based on their unique business requirements. I provide both Salesforce Admin and Developer services, from configuring objects, fields, record types, page layouts, validation rules, profiles, permission sets, roles, sharing settings, reports, and dashboards to designing business-process automation using Salesforce Flow. I can help streamline manual processes through record-triggered flows, screen flows, scheduled automation, approvals, notifications, task creation, and other Salesforce automation solutions. For development requirements, I work with Apex Classes, Triggers, SOQL, SOSL, asynchronous Apex, test classes, and Lightning Web Components (LWC) to build customized and scalable Salesforce functionality. I also handle Salesforce integrations with external applications using REST/SOAP APIs, Apex callouts, Named Credentials, External Credentials, and secure authentication approaches. Whether you need a new LWC component, an Apex solution, an automation Flow, an API integration, or help troubleshooting an existing implementation, I focus on understanding the requirement and delivering a practical solution that fits your Salesforce environment. My Salesforce experience also includes Sales Cloud, Service Cloud, Experience Cloud, and Health Cloud, as well as service processes involving Cases, Entitlements, Milestones, Omni-Channel, Email-to-Case, and Web-to-Case. I follow Salesforce best practices around security, bulkification, governor limits, reusable development, testing, and maintainability. I believe in clear communication, realistic timelines, transparent scope, and quality delivery. My objective is to help clients get more value from Salesforce by providing reliable CRM solutions that improve automation, efficiency, user experience, and overall business processes.

Salesforce Developer

TCS • Full time

Sep 2025 - Aug 2026 • 11 mos

mplementation of Service Cloud and Sales Cloud to automate case management, streamline the sales pipeline, and enhance support efficiency for a financial services client, enabling SLA compliance and multi-channel support. Responsibilities: ● Configured Entitlements and Milestones to enforce SLAs and set up Escalation Rules to auto-escalate high-priority cases before SLA breach. ● Implemented Email-to-Case and Web-to-Case channels to capture and route customer inquiries automatically into Salesforce cases. ● Developed custom LWC components for a unified agent console to provide a 360-degree view of customer case history, entitlements, and account details. ● Built Record-Triggered Flows to automate case status updates, notifications, and task assignments across the support lifecycle. ● Configured Omni-Channel Routing to distribute cases intelligently across queues based on agent skill sets and workload capacity. ● Integrated Salesforce with external financial systems using REST APIs to synchronize customer information and case data in real time. ● Configured Approval Processes to validate and approve high-priority service requests requiring managerial sign-off. ● Set up Opportunity Management and sales stage automation to give relationship managers visibility into cross-sell and renewal opportunities. ● Configured sales forecasting and pipeline reports for regional sales leadership to track quota attainment and deal velocity. ● Implemented Lead assignment and conversion rules to route inbound financial product inquiries to the appropriate sales team.

Salesforce Developer

Accenture • Full time

Jan 2024 - Sep 2025 • 1 yr 8 mos

Description: Service Cloud and Sales Cloud implementation for a consumer electronics company, focused on streamlining post- sales support operations, product case tracking, sales pipeline management, and customer self-service enablement. Responsibilities: ● Set up Salesforce Knowledge Base with article types, data categories, and approval workflows, enabling agents to surface relevant solutions directly within the Service Console. ● Developed Apex Triggers to enforce case routing logic and automatically categorize incoming cases by product line and severity. ● Created dynamic LWC components for a case tracking dashboard, improving agent visibility into open, escalated, and resolved cases. ● Configured Case Assignment Rules and Escalation Rules to auto-route and escalate cases based on product category and priority level. ● Configured Service Console layouts with custom quick actions, macros, and related lists for faster case resolution by support agents. ● Utilized Data Loader for migration and management of legacy support case data during the Service Cloud implementation phase. ● Configured Sharing Rules and Permission Sets to ensure strict data security across regional support teams. ● Configured Account and Contact hierarchies along with Product and Price Book structures to support upsell and cross-sell tracking for the sales team. ● Built Opportunity dashboards and reports to give sales managers real-time visibility into pipeline health across product lines. ● Automated Lead-to-Opportunity conversion and follow-up task creation using Lightning Flow to reduce manual sales handoffs.