Faryal Anjum

Lead Project Manager

iseewaves • Full time

Mar 2026 - Present • 6 mos

- Lead end-to-end technology and digital transformation projects, managing scope, timelines, deliverables, budgets, risks, dependencies, and stakeholder expectations. - Develop and maintain project plans, WBS, schedules, milestones, roadmaps, and governance frameworks to ensure structured and transparent delivery. - Lead cross-functional teams across development, design, QA, business, and support functions through Agile delivery, sprint planning, and continuous improvement. - Serve as the primary point of contact for customers and key stakeholders, translating business needs into actionable requirements and delivery plans. - Drive process optimization and technology-enabled initiatives, including AI-enabled solutions and automation, to improve operational efficiency and customer experience. - Manage project risks, issues, dependencies, and escalations while ensuring timely resolution and alignment across teams. - Track project performance, communicate progress to leadership, and ensure delivery remains aligned with business objectives and expected outcomes.

Head of Process Optimisation

Waseela Global • Full time

Jul 2025 - Mar 2026 • 8 mos

Driving organisation-wide process and technology transformation across Supply Chain, Operations, Retail, HR, Finance, IT, and Manufacturing, partnering with leadership to deliver scalable, data-driven solutions. - Led end-to-end transformation and automation of 7+ business processes, identifying opportunities for AI-enabled automation and improved operational efficiency. - Led customer support transformation across 8 business entities, centralising customer complaint data and implementing an AI-enabled chatbot to handle recurring customer queries. - Designed the AI-enabled customer support workflow with automated handling for common queries and human escalation for complex cases, operating within defined SLAs. - Worked with business and technology teams to identify AI use cases, translate business requirements into solution requirements, and support implementation, testing, and adoption. - Implemented technology platforms for customer support, task management, cash collection, stock reconciliation, and compliance tracking, including resolution of 1,500+ customer support tickets. - Led process re-engineering across Supply Chain and Retail while driving organisation-wide ISO 9001 readiness, governance, and process standardisation.

Senior Project Manager

Zones LLC • Full time

Mar 2023 - Sep 2024 • 1 yr 6 mos

Lead enterprise-wide ServiceNow implementation projects, focusing on ITSM, CSM, Legal Service Delivery, and CMDB for clients like Disney, City of Santa Monica Coordinate project activities, requirements gathering, scope definition, and stakeholder engagement. Oversee the end-to-end delivery of projects, ensuring quality, timelines, and performance metrics are met. Lead a team of 33 professionals, managing resources and ensuring successful collaboration on all aspects of project delivery. Manage project risks, resolve issues, and maintain communication with clients for smooth project execution. Lead cross-functional teams to deliver customized solutions tailored to client needs ensuring high levels of customer satisfaction.