Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Ali Y
@fatihyk
Founder Operations Manager
Turchia
Inglese, Turco
Chi sono
I am a Founder and Operations Manager with hands-on experience in building and operating high-traffic retail and F&B businesses. I have a strong background in end-to-end operations, P&L ownership, and growth strategy, with a proven ability to scale systems and manage cross-functional teams across physical and digital channels. ı am digital artist and designer
Competenze
Ali Y
offline •
Tempo di risposta medio: 1 ora
Portfolio
Esperienza lavorativa
Business
Full time • 4 yrs 9 mos
growth manager
Jan 2021 - Jan 2025 • 4 yrs
• Founded and operated a high-traffic lifestyle café on Bağdat Avenue with consistent daily footfall exceeding 200 customers • Managed end-to-end operations, including staffing, recruitment, scheduling, performance management, and cross-functional coordination • Led procurement, inventory management, cost control, supplier negotiations, and process improvement initiatives • Oversaw P&L management, budgeting, cash flow tracking, and operational KPIs • Built and executed marketing and go-to-market strategies, brand positioning, and in-store customer experience • Established and managed corporate partnerships with global brands including Zara, Puma, Nike, Adidas, Sportive, and Fiba • Hosted corporate events, brand launches, and operational projects, positioning the café as a collaboration hub for retail and sports organizations • Managed omnichannel collaborations with multiple meal card providers and institutional partners • Provided hands-on operational and growth support to external F&B and retail brands, including: • Online food delivery platform integrations (GetirYemek, Yemeksepeti) • E-commerce and marketplace integrations (website, Trendyol, Hepsiburada) • Franchise and expansion presentations, SOP development, operational setup, and commercial documentation • Supported the transition of a single-location coffee brand into a scalable, multi-location structure by contributing to scalability frameworks, digital sales channels, and growth strategy • Took ownership of growth planning, pricing decisions, data-informed operational optimization, and customer experience improvements
uı designer
Feb 2021 - Jun 2021 • 4 mos
every figma and social media design
customer representive
Aug 2020 - Jan 2021 • 5 mos
• Managed customer-facing operations within a large-scale corporate service environment • Handled high-volume customer interactions, issue resolution, and service requests in line with company SLAs • Worked with internal operations, quality, and reporting teams to escalate and resolve complex cases • Followed structured processes, compliance standards, and performance metrics (KPIs) • Developed strong experience in customer communication, problem-solving, and operational discipline within a global organization
