Fay

Resume Designer

Executive Agents, Australia • Part time

Nov 2019 - Present • 6 yrs 6 mos

- Designed over 2000 pages of professional, ATS-friendly resumes for over 400 clients across various industries, including finance, healthcare, and executive leadership. - Standardized resume formats to ensure consistency and ease of customization, leading to a reduction in client revision requests. - Managed client communications and feedback through the company’s project management software, ensuring timely and accurate delivery of final documents. - Collaborated with a team of writers and designers to refine document templates, improving overall client satisfaction

Virtual Assistant

Fiverr • Freelance

Apr 2019 - Present • 7 yrs 1 mo

- Provided specialized document management services to over 2000 clients, maintaining a 5-star rating and 100% on-time delivery rate. - Created and customized MS Word templates, PowerPoint presentations, fillable PDF and MS Word forms, and complex reports, ensuring compliance with client branding and industry standards. - Managed confidential information with the highest level of discretion, supporting clients in sectors such as education, engineering, and consulting. - Developed a streamlined process for document review and revision, enhancing productivity and client satisfaction.