f
fco_perla

FranP

@fco_perla

Multilingual Customer Service and Sales Specialist

El Salvador
Inglese, Francese, Spagnolo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a multilingual Customer Service and Sales professional with 10+ years of experience working with international customers in English, French and Spanish. I specialize in customer support, email and chat communication, complaint handling, customer retention, sales support and professional business communication. I can help your business manage customer emails, live chat, complaints, follow-ups, sales support and multilingual customer communication with a professional and solution-oriented approach. English • French • Spanish... Continua a leggere

Competenze

f
fco_perla
FranP
offline • 

Consulta i miei servizi

Assistenza clienti
I will provide customer support in english french and spanish
Assistenza clienti
I will handle customer complaints and difficult customer situations

Esperienza lavorativa

Toura_Cancun

Customer Service & Sales Specialist

Toura Cancun • Full time

May 2016 - Present10 yrs 3 mos

Manage customer service and commercial follow-up for international clients in the tourism and car rental sector. Handle inquiries, complaints, incidents, deposits and reimbursement cases in French, English and Spanish. Coordinate with operational teams, resolve sensitive issues and follow cases through to resolution while maintaining customer satisfaction.