Festus O

FREELANCE IT & FIELD SUPPORT

Jun 2024 - Present • 1 yr 11 mos

• Deliver on-site technical support for multiple clients through third-party contractors, ensuring minimal downtime and efficient service delivery. • Perform hardware installations, configuration, and troubleshooting for desktops, printers, routers, and switches across varied client environments. • Conduct network and connectivity troubleshooting, including WAN/LAN testing, cabling, and link activation. • Support SD-WAN migration projects and assist in the configuration and testing of edge devices and customer premises equipment (CPE). • Install and configure wireless access points, verify coverage, and resolve connectivity or performance issues. • Carry out speed tests and link verification during new site activations and upgrades. • Maintain detailed documentation for completed tasks, site reports, and escalation follow-ups to Level 2/3 teams. • Collaborate with project coordinators and network operations teams to ensure smooth implementation and client satisfaction.

Network Implementation Engineer

Feb 2018 - Mar 2024 • 6 yrs 1 mo

• Architected and implemented scalable MPLS L2/L3 VPN networks for both local and international enterprise clients, ensuring robust and reliable connectivity. • Partnered with Solution Architects to translate customer requirements into technical designs, leading the implementation of approved solutions. • Deployed and managed FortiGate Next-Generation Firewall (NGFW) security services, including policy configuration and threat management for enterprise customers. • Provided 2nd/3rd level incident support, resolving complex escalations from the 1st line team and reducing Mean Time to Resolution (MTTR). • Executed planned network changes and capacity upgrades for customer circuits, minimising service impact through meticulous planning. • Conducted backend configuration and integration for diverse last-mile technologies, including Fibre, Microwave, and VSAT links. • Led on-site and remote implementation support, working directly with customers to ensure successful project delivery and integration. • Maintained clear and consistent communication with project managers and stakeholders, providing comprehensive documentation and timely updates on project status. • Participated in a 24/7 on-call rotation, providing after-hours support and implementation for critical network services.