Sam

Head of Operations & Processing

ATWICS Group • Full time

Aug 2017 - Jun 2024 • 6 yrs 10 mos

Collaborated with other departments to ensure smooth functioning of organizational operations. Implemented process improvements initiatives to streamline workflow and improve productivity. Monitored customer service quality standards to ensure excellent customer service was delivered consistently. Identified training needs of employees within the department and developed training programs accordingly. Actively participated in decision making processes related to long term objectives of the organization. Drafted reports on key performance indicators for senior management review. Maintained an up-to-date knowledge of industry trends, changes in regulations and best practices. Conducted regular meetings with staff members to discuss challenges and brainstorm solutions. Developed strategies to boost employee morale and foster a positive work environment. Trained and supervised associates on customer service excellence and strong company culture