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Customer Service Supervisor
United States Postal Service • Full time
Sep 2013 - Present • 12 yrs 11 mos
Supervise delivery operations and monitor clerks and carriers to ensure adherence to service standards. Coordinate work operations across retail, delivery, logistics, and mail processing. Manage employee attendance, conduct performance reviews, and provide coaching. Use analytical reports to resolve deficiencies in mail condition and delivery compliance while ensuring a safe work environment and enforcing zero-tolerance policies.