
Daniel F
IAM Specialist, Secure User Access and Microsoft 365 Administration
Competenze

Consulta i miei servizi

Esperienza lavorativa
IT TECHNICIAN
TWP • Full time
Sep 2024 - May 2026 • 1 yr 8 mos
Managed and maintained UniFi and Cisco network infrastructure (access points, routers and switches), as well as Kyocera and HP network printers, Hikvision surveillance systems and PBX Grandstream phones. Managed user devices, accounts, groups, mailboxes and permissions across company systems using Microsoft Admin Center, Entra ID and Exchange, ensuring secure and efficient access control. Developed and maintained an automated SharePoint-based ticketing workflow, improving issue escalation and resolution efficiency. Provided on-site and remote first level technical support for hardware, software and network issues, ensuring timely issue resolution.
IT Services Intern
KPMG • Part time
Jun 2024 - Sep 2024 • 3 mos
Provided end-user support by diagnosing and resolving hardware/software related issues. Resolved IT support tickets efficiently through accurate documentation, timely troubleshooting and follow up. Assisted with asset management, workstation upgrades, and equipment provisioning, allocation and recovery.
Administrative Assistant
Youth Empowerment Project • Full time
Aug 2019 - Aug 2020 • 1 yr
Delivered customer service support to internal teams, program participants and the public. Assisted with communications, scheduling, and data entry for youth initiatives.