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Accounts Receivable
Genpact • Full time
Mar 2020 - Present • 6 yrs 2 mos
Processed outgoing payments. Supported query resolution and dispute management: telephonic and written communication with customers and other departments. Issued, checked, and sent dunning and collection letters. Performed customer account and bank reconciliations. Followed up on accounts and disputed items. Created and updated SOPs. Delivered the required data for audit purposes. Established accounting process controls through the internal policies. Ensured key metrics were met, and service was delivered to end users as expected.