
Gabrielly F.
Web developer, Supabase security and fixes for AI built apps
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Senior System Executive (Help Desk & QA)
Cognizant • Full time
Aug 2021 - Present • 5 yrs 3 mos
Corporate IT support and quality auditing for enterprise clients in a large global IT services company. - Troubleshoot and resolve user issues with applications, access and systems, following ticket and SLA processes - Audit support tickets and processes for quality, documenting findings and suggesting improvements - Write clear documentation and step by step guides for recurring problems - Work daily with teams in English, Spanish and Portuguese - Took part in an internal Vibe Code Hackathon (Nov 2025) building with Gemini Code Assist This experience shapes how I work as a freelancer: clear scope, careful testing and written reports of what was found and fixed.