Gabrielle M

@gabimac07

Customer Support

Brasile
Portoghese, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I worked as a Customer Support Supervisor, leading customer service teams and coordinating daily operations. I monitored KPIs, organized workflows, and supported team performance to improve efficiency and customer satisfaction. I also handled customer interactions, including emails, chats, and issue resolution, ensuring a high-quality service experience... Continua a leggere

Competenze

g
gabimac07
Gabrielle M
offline • 
Tempo di risposta medio: 2 ore

Consulta i miei servizi

Assistenza generale
I will provide professional customer support services
A partire da5 USD / progettoMaggiori dettagli
Assistenza generale
I will help structure administrative routines
A partire da10 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Donna_Bates

Donna Bates

Full time • 4 yrs 8 mos

Administrative Analyst

Feb 2023 - Mar 2026 • 3 yrs 1 mo

Analyzed and improved administrative and customer service processes. Prepared performance reports and efficiency indicators. Managed workflows, internal controls, and supported leadership decisions. Implemented solutions to optimize routines and reduce costs.

Customer Service Supervisor

Aug 2021 - Mar 2023 • 1 yr 7 mos

Led and developed the customer service team. Managed administrative and SAC processes. Created management reports, spreadsheets, and performed bank reconciliations. Oversaw orders, invoices, and performance tracking. Handled multichannel customer service and solved cases on Reclame Aqui platform.