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$
USD
Santiago Garnic
@garnicacompany
Legal Operations Case Management Specialist
Colombia
Spagnolo, Tedesco, Inglese
Chi sono
I help businesses streamline operations, optimize CRM systems, automate repetitive workflows, and improve customer interactions through Salesforce, HubSpot, AI, and operational excellence. With 4+ years of experience in legal operations, CRM management, workflow automation, and multilingual client support, I deliver scalable systems that save time, improve efficiency, and drive business growth.
Competenze
Santiago Garnic
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Gestione CRM
I will set up, optimize and automate your salesforce CRM
Esperienza lavorativa
Law
2 yrs 5 mos
Paralegal & Case Coordinator
Feb 2025 - Present • 1 yr 5 mos
• Administer Salesforce-based case management system, tracking procedural milestones and ensuring 100% data integrity across all active files. • Oversee full discovery process, organizing large-scale document repositories and maintaining standardized digital archives in strict compliance with internal SOPs. • Draft procedural communications and legal support documents, coordinating multi-stakeholder information flow in time-sensitive legal-administrative environments. • Monitor procedural deadlines across complex caseloads, ensuring zero missed filings through proactive calendar management.
Case Management Specialist
Feb 2024 - Feb 2025 • 1 yr
• Coordinated high-volume portfolio of complex legal files, managing procedural calendars and ensuring all deadlines were met without exception. • Utilized Salesforce to maintain real-time case status updates, generate statistical reporting inputs, and provide accurate data to attorneys and stakeholders. • Maintained standardized digital archives and ensured administrative compliance across all stages of the case lifecycle. • Delivered consistent, high-quality legal-administrative support in a fast-paced, bilingual environment.
Legal Operations & Automation Paralegal
Alexandre Law Firm
Jun 2023 - Feb 2024 • 8 mos
• System Improvement: Partnered with the technology team to automate legal workflows, reducing case processing time by 20% and significantly improving operational efficiency. • Acted as liaison between legal staff and developers to translate operational needs into technical system requirements (Salesforce/CRM integration). • Conducted rigorous legal research and drafted procedural responses for complex adjudicative cases under strict regulatory deadlines. • Managed document repositories and maintained compliance with internal SOPs across a high-volume caseload.
