Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hey! I’m a customer support pro with 11+ years of experience, and for the last 5, I’ve been leading a growing support team at a fast-moving startup — all the way from scrappy beginnings to a profitable, scaled operation.
I love helping teams deliver amazing support without burning out. Whether you need a playbook, macros, onboarding docs, or just help making sense of your helpdesk setup — I’ve got you.
🔧 I’ve worked with tools like Zendesk, Freshdesk, Freshchat, Casengo, Slack, Monday, and Jira
📚 Trained in Agile, performance reviews, and customer service
🎓 Microsoft Certified Professiona... Continua a leggere