Gianna D

Senior Executive Assistant

JPMorgan Chase & Co. • Full time

May 2023 - Present • 3 yrs 3 mos

• Orchestrated complex executive calendars, achieving 100% scheduling accuracy and reducing meeting conflicts by 30%. • Directed internal communications and high‑level meetings, ensuring flawless execution and strengthening executive trust. • Delivered clear, concise executive emails and communications, improving stakeholder response efficiency by 25%. • Managed intricate domestic and international travel itineraries, cutting travel‑related delays by 20% while maintaining compliance with firm policies. • Processed invoices and expense claims with 99% accuracy, reducing audit discrepancies and ensuring financial compliance. • Coordinated executive meetings, conferences, and team‑building activities, increasing team engagement scores by 35%. • Produced advanced reports and presentations, enhancing executive decision‑making and improving stakeholder alignment by 40%. • Supported organizational projects, driving operational efficiency gains of 15% across multiple departments. • Strengthened partnerships with administrative teams and key stakeholders, accelerating project delivery timelines by 20%. • Provided after‑hours executive support, ensuring 100% continuity of services and immediate resolution of urgent issues.

Initial Closing Disclosure Desk

Mega Capital Funding, Inc. • Full time

Jan 2020 - May 2023 • 3 yrs 4 mos

• Communicate CD details and corrections clearly to loan officers, processors, and settlement agents. • Monitor pipeline daily to track CD status, expirations, redisclosures, and change-of-circumstance updates. • Prepare accurate Initial Closing Disclosures (CDs) in full compliance with TRID and internal policy requirements. • Validate loan data, fees, and terms against LOS records and supporting documentation prior to CD generation. • Verify APR, finance charges, and cash-to-close calculations, resolving discrepancies before CD issuance. • Review title commitments, appraisals, and purchase contracts to ensure correct closing costs and conditions.

Customer Service Specialist - Accounts and Billing

Microsoft • Full time

Jan 2015 - Dec 2016 • 1 yr 11 mos

• Resolved escalated billing and account issues, achieving a 95% first‑contact resolution rate and improving customer retention. • Scheduled follow‑ups and callbacks, boosting customer satisfaction scores by 30% and ensuring full resolution of outstanding concerns. • Supported sales orders by verifying billing information, reducing processing errors by 20% and accelerating order fulfillment. • Delivered customer support via phone, email, and chat, consistently exceeding performance benchmarks and quality standards. • Collaborated with cross‑functional teams to streamline billing processes, cutting recurring issues by 25% and enhancing client experience.