Gifty

Slack Workspace & Collaboration Consultant

Upwork • Full time

Apr 2026 - Present • 5 mos

I help organizations build efficient communication systems using Slack by creating structured workspaces that enhance collaboration across remote and in-office teams. My work includes organizing channels, configuring permissions, establishing communication guidelines, and integrating Slack with project management platforms such as Monday.com and ClickUp, as well as productivity tools like Google Workspace and Zapier. By automating notifications and streamlining communication, I help teams reduce information silos, improve response times, and create a more connected and productive work environment. I work full time as a project manager.

Case Study Writer

Fiverr • Full time

Aug 2024 - Present • 2 yrs 1 mo

Developed a customer-focused case study documenting a property client's initial challenge, the company's approach, customer experience, and resulting outcome. Presented the information in a format suitable for the company's website and marketing materials. Researched and developed detailed business case studies for small businesses, startups, agencies, and service-based companies. Conducted background research on companies, products, target markets, business challenges, and customer experiences to create well-structured case studies. Transformed raw business information, interviews, notes, and performance data into engaging case studies with clear business narratives. Structured case studies around the client's challenge, strategy, implementation process, results, and key takeaways. Created customer success stories highlighting how products and services helped solve specific customer problems. Analyzed business information and customer feedback to identify measurable outcomes, improvements, and compelling success points. Wrote case studies suitable for websites, sales presentations, portfolios, proposals, marketing campaigns, and LinkedIn content. Edited and proofread case studies to ensure professional tone, logical flow, clarity, accuracy, and consistency. Adapted writing style to match different industries, including real estate, marketing, ecommerce, professional services, technology, and small businesses. Collaborated with clients to clarify project objectives, gather missing information, and ensure the final case study accurately represented their business story.

HoneyBook CRM Setup & Client Workflow Specialist

Studio 15 Apparel • Freelance

Dec 2025 - Jan 2026 • 1 mo

Designed and implemented complete client management systems for service-based businesses using HoneyBook. Key responsibilities: Built end-to-end client onboarding systems (inquiry → booking → payment → delivery) Set up automated workflows for emails, follow-ups, and client communication Created proposals, contracts, and invoice automation systems Organized pipelines to track leads, active clients, and completed projects Optimized client experience to reduce manual admin work