
Gilang Ramadhan
Digital Content Specialist, Copywriter ,Visual Designer
Competenze

Consulta i miei servizi

Esperienza lavorativa
HELPING TECHNICIAN AND DOCUMENTERY
Hen's Tech • Full time
Jul 2026 - Sep 2026 • 2 mos
• Interpersonal Communication: Skilled at explaining complex technical issues to residential customers using simple, easy-to-understand language. • Complaint Management (Conflict Resolution): Capable of remaining calm and professional when dealing with customers frustrated or stressed by their malfunctioning air conditioners. • Active Listening: Able to listen carefully to customer complaints to assist the lead technician in quickly diagnosing the fault. • Time Management: Experienced in managing workflow to ensure AC cleaning or repairs are completed on time according to the daily schedule. • Team Coordination (Team Collaboration): Proficient in working in sync with the lead technician, anticipating tool requirements, and maintaining an efficient workflow. • Logistics & Inventory Management: Diligent in ensuring all tools, spare parts, and materials (such as refrigerant) are fully stocked and ready before heading to the job site. • Adaptability: Prepared to handle diverse and challenging working conditions, ranging from extreme heat and cramped spaces to working at heights. • Attention to Detail: Thorough in performing final checks after servicing to ensure there are no loose bolts or leaking pipes. • Problem Solving: Capable of quick thinking on-site when encountering unexpected obstacles, such as missing tools or difficult installation access.