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n8n automation specialist
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Automation & Service Desk Specialist
Unica • Full time
Feb 2022 - Present • 4 yrs 3 mos
Design and maintain automated workflows using n8n to streamline service desk operations and integrate AI‑powered support tools. Implement custom API integrations between internal systems, reducing manual ticket handling by over 30%. Collaborate with cross‑functional teams to analyze processes and deliver scalable automation solutions for technical service requests. Provide training and documentation to ensure smooth adoption of new workflows across the organization.