Giuliana P.

Accounts Payable Specialist

Genpact • Full time

Apr 2024 - Present • 2 yrs 2 mos

I handle accounts payable inquiries and provide customer support for internal users and external vendors. I manage invoice status checks, approvals, and routing requests to the correct teams. I communicate daily via email and phone in German and English, ensuring accurate and timely responses.

Customer Support Representative

Teleperformance • Full time

Sep 2022 - Apr 2024 • 1 yr 7 mos

I provided customer support in German and English for airline passengers, handling 50–70 calls daily. I assisted with flight changes, cancellations, and general inquiries while maintaining a professional and solution-oriented approach in high-pressure situations.