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Fiverr Pro
Italiano
$
USD
Radhika G
@gsara14
Senior Customer Experience Specialist
India
Inglese, Tamil
Chi sono
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.
Competenze
Radhika G
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza clienti
I will optimize your customer experience and support workflows
Dashboard dati
I will design dynamic excel dashboards and handle data cleaning
Esperienza lavorativa
Senior Customer Service Specialist
A.P. Moller - Maersk • Full time
May 2014 - Dec 2024 • 10 yrs 7 mos
Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.
