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Italiano
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Connettiti alla tua IA
Gunes E
@gunes_ercan
Turchia
Turco, Inglese
Chi sono
Hi, I’m Dilan! I’m a Customer Experience & Back Office Specialist with over 5 years of client facing experience.
In my roles including operations for major airlines I managed high volume client workflows, maintained a 95% CSAT rating, and reduced handling times by 20%.
I specialize in:
• Customer Care & Dispute Resolution
• Back Office Task Management & CRM
• Sales Process & Workflow Optimization
My focus is delivering efficiency, precision, and reliable support to help your business run smoothly.
Drop me a message to discuss your project!
Competenze
Gunes E
offline •
Consulta i miei servizi
Assistenza clienti
I will handle your back office customer support
Assistenza generale
I will be your executive virtual assistant for your workflow organization
Esperienza lavorativa
Back-Office Operations & High-Satisfaction Customer Support
Turkish Airlines • Full time
Nov 2023 - Present • 3 yrs
In my role handling back office operations for major airlines like Turkish Airlines and AJet, I successfully resolved over 100 complex flight compensation claims every month while maintaining a 95% customer satisfaction score. I actively identified bottlenecks in our ticketing processes to reduce average handling times by 20%, and I trained new hires to boost overall team productivity by 15%
