Gunvolt

Freelance Computer Support Expert

Freelancer.com • Freelance

Dec 2010 - Present • 15 yrs 7 mos

I'm the person you call when your computer is broken, your software is failing, or you simply don't know where to start. As a freelance IT specialist, I help people solve real-world computer problems—both hardware and software. Whether your laptop won't power on, your desktop is overheating, or your operating system is corrupt beyond repair, I diagnose fast and fix right the first time. I perform deep computer cleanups: removing bloatware, eliminating malware, optimizing startup processes, and reclaiming wasted storage so your machine runs like new again. On the software side, I handle everything from misbehaving drivers to full OS reinstalls across Windows, macOS, and Linux. Cyber security is also a core part of my service—I harden systems, set up firewalls, enable best-practice authentication, and educate clients on how to stay safe online. But I don't just work with everyday users. I also partner with developers who need an extra set of experienced hands. Are you building an app and running into environment conflicts? Stuck on a stubborn bug? Need someone to test your game for edge cases and usability flaws? I've been a programmer and game designer myself. I speak your language. I won't waste your time with vague answers—I'll give you clear, actionable solutions. No job is too small or too strange. One day I'm recovering data from a failed hard drive. The next, I'm helping a solo developer optimize their build pipeline. I meet deadlines, I communicate clearly, and I genuinely enjoy untangling technical messes. If your computer is giving you grief—or your project needs a seasoned professional who actually listens—reach out. I'll get you back up and running.

Lead IT Administrator

Schoolio • Full time

Feb 2020 - Feb 2025 • 5 yrs

As the Lead IT for the LA School District, I wasn't just managing technology—I was managing people, priorities, and pressure. I oversaw all staff and student devices across multiple school sites, which meant I was responsible for thousands of endpoints simultaneously. Every day brought new requests from teachers, administrators, and support staff, and it was my job to triage, prioritize, and deliver. My role was equal parts technician, logistics coordinator, and people leader. I managed a team of IT personnel, assigning repair tickets, tracking performance, and ensuring no device stayed broken longer than absolutely necessary. When a classroom full of students couldn't log in, I was the one who made sure the fix happened within hours, not days. I personally oversaw all hardware repairs—from cracked screens to motherboard failures—across Windows, macOS, and Chromebook fleets. I also handled all purchasing: ordering parts, sourcing new devices, managing vendor relationships, and staying within a tight district budget. When a school needed thirty laptops before state testing, I made it happen. But the most critical part of my role was listening. School staff submitted requests constantly: "We need more chargers." "These tablets are too slow." "Can we get accessibility software installed by tomorrow?" I translated those needs into actionable IT workflows, and I never let a request fall through the cracks. My team knew that if a teacher or student had a problem, they had someone in leadership who genuinely cared. Deadlines were non-negotiable. Device deployment before the first bell. Repairs completed before the next class period. I built systems, led people, and kept an entire school district running—one ticket, one part order, one solved problem at a time.

Systems Administrator

Google • Part time

Jan 2016 - Jan 2019 • 3 yrs

As the Lead Systems Administrator at Densitron Corporation, I wore two hats every day: strategic overseer and hands-on technician. I was responsible for the end-to-end building and manufacturing of critical devices, from component-level hardware repair to full system integration across Linux, macOS, and Windows environments. But my role extended beyond the workbench. I collaborated directly with clients to understand their unique operational needs, then translated those conversations into actionable engineering outcomes. This client-first approach didn't just improve satisfaction—it saved the company hundreds of thousands of dollars by eliminating rework, reducing material waste, and catching design flaws before they reached production. I never missed a deadline. In an industry where manufacturing delays ripple into massive financial losses, I built my reputation on predictable, on-time delivery. Whether I was diagnosing a failed board, leading a cross-functional team through a complex systems deployment, or re-architecting a device build to meet a tight launch window, I treated every deadline as non-negotiable. My technical foundation spans cyber security best practices, IT Helpdesk escalation management, and deep specialization in Google Admin, Jamf, and WorkspaceONE. But what truly set me apart at Densitron was my ability to bridge the gap between client expectations and technical reality. I didn't just build devices—I built trust, efficiency, and long-term partnerships. If you need a systems leader who understands manufacturing, client collaboration, and the relentless discipline of hitting every deadline, I'm that engineer.