Gwen Hermo

Shopify Virtual Assistant

It-Fits • Part time

Oct 2024 - Present • 1 yr 7 mos

As a Shopify Virtual Assistant for It-Fits, I provide comprehensive eCommerce support, focusing on customer service, website and store management, inventory control, and marketing automation. I help optimize operations, improve user experience, and support marketing campaigns to drive engagement and sales. Key Responsibilities ⭐ Managed customer service via Gorgias and email, addressing inquiries, resolving issues, and ensuring high customer satisfaction. ⭐ Handled website and store management, including updates, maintenance, and operational oversight to ensure smooth day-to-day functioning. ⭐ Provided minimal Amazon store handling, assisting with listings and basic management tasks. ⭐ Managed inventory and tracked stock levels, using Google Sheets automations for profit calculations and sales forecasts. ⭐ Updated website SEO, optimizing content and metadata to improve search visibility and organic traffic. ⭐ Set up Klaviyo email flows, including automation, segmentation, and performance tracking for marketing campaigns. ⭐ Created blog content using ChatGPT, customizing it with buttons or custom HTML/CSS for enhanced readability and engagement.

Shopify Virtual Assistant

Cheeky Cocktails • Part time

Aug 2024 - Present • 1 yr 9 mos

As a Shopify Virtual Assistant for Cheeky Cocktails, I provide technical and creative support to maintain the website, improve customer engagement, and streamline eCommerce operations. I help ensure the store runs smoothly while enhancing visual branding and overall user experience. Key Responsibilities ⭐ Performed website updates and maintained the Shopify store to ensure smooth functionality and optimal performance. ⭐ Updated and customized site CSS codes, implementing design improvements and maintaining consistent styling. ⭐ Installed and configured Shopify apps, enhancing store functionality and supporting marketing, sales, and operational workflows. ⭐ Managed customer service and engagement, responding to inquiries and providing support to maintain positive customer experiences. ⭐ Handled wholesale orders, ensuring accurate processing, tracking, and communication with wholesale clients. ⭐ Designed graphics for website content, social media, and promotional materials, maintaining cohesive branding.

Shopify Virtual Assistant

Geckopia • Part time

Jun 2024 - Present • 1 yr 11 mos

As a Shopify Virtual Assistant for Geckopia, I provide comprehensive support across customer service, social media management, content creation, and email marketing. I help streamline operations, enhance customer satisfaction, and execute marketing campaigns that drive engagement and sales. Key Responsibilities ⭐ Managed customer emails via MyAlice, addressing inquiries, processing returns, replacements, exchanges, and refunds efficiently. ⭐ Handled social media chats and comments through Vista Social and Meta, engaging with customers and followers to maintain brand presence. ⭐ Created email newsletters and marketing flows using Klaviyo, including segmentation, automation, and campaign performance monitoring. ⭐ Processed draft orders and influencer outreach, coordinating partnerships and ensuring smooth collaborations. ⭐ Filed shipping insurance claims and resolved chargebacks, protecting revenue and customer trust. ⭐ Designed content graphics for email marketing, social media posts, Pinterest pins, and blogs, maintaining consistent branding and engagement. ⭐ Created blog content using ChatGPT, integrating images, email campaigns, and social media cross-posting to boost traffic and conversions. ⭐ Posted social media content and managed scheduling to maintain consistent engagement. ⭐ Set up marketing flows using Klaviyo and Google Forms to automate customer interactions and data collection.