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Italiano
$
USD
Hajdi K
@hajdianalyst
WFM AND PLANNER
Italia
Albanese, Italiano
Chi sono
I am a self-motivated and thoroughly organized individual, intensely hard-working yet amiable individual, with superb organizational and communication skills, honest, reliable and hard-working. I pride myself on my performance, always striving to exceed expectations and genuinely willing to 'go the extra mile '. I like to work in a team, finding myself very comfortable. I am very open-minded, dedicated to the job and very flexible with excellent interpersonal and communication skills. I am used to working by objective to be reached and under pressure.
Competenze
Hajdi K
offline •
Consulta i miei servizi
Consulenza di data analytics
I will professional data analysis and cleaning services
Inserimento dati
I will reliable data entry, copy paste, and excel support
Esperienza lavorativa
Teleperformance
4 yrs 11 mos
WFM and Planner
Jun 2022 - Present • 3 yrs 11 mos
Forecast call volumes and staffing requirements based on historical data, trends, and business needs. Created and maintained accurate staffing schedules to ensure optimal coverage and service level targets are met. Monitored real-time adherence to schedules and made necessary adjustments to optimize productivity. Analyzed call center data and provided insights to identify opportunities for improving operational efficiency and performance. Collaborated with call center managers and supervisors to identify and address staffing gaps and operational challenges.
Work Force Manager Analyst
Jun 2021 - Jun 2022 • 1 yr
Used Workforce Optimization (WFO) software to improve efficiency. Forecast staffing needs, taking into account contact volume and headcount requirements. Assisted with scheduling and process time-off requests. Generated reports to show changes to productivity or performance. Provided updates on efficiency to company leaders. Uphold a high standard of customer service through real-time monitoring and other methods.
