
abbey
CRM Solutions Architect Automation Specialist for High Ticket Agencies
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Esperienza lavorativa
CRM Solutions Architect & Growth Strategist
Scents Spot
Sep 2022 - Present • 3 yrs 8 mos
I lead the technical architecture and CRM strategy for high-ticket service providers in the Construction, Aesthetic Medicine, and B2B sectors. My focus is on eliminating lead leakage and maximizing ROI through sophisticated automation. Core Deliverables & Impact: Architected end-to-end CRM ecosystems (GoHighLevel, HubSpot, Zoho) for construction firms, resulting in a 40% increase in lead-to-booking conversion rates. Designed "Speed-to-Lead" automations using Zapier and Make, ensuring 24/7 instant response across Google, Facebook, and Web channels. Engineered omnichannel nurturing sequences (Email/SMS/WhatsApp) that maintain brand authority and re-engage dormant leads automatically. Integrated complex tech stacks including Jobber, Airtable, and Slack to streamline field operations and data accuracy for service-based businesses. Built custom analytics dashboards to provide clients with real-time visibility into their customer acquisition costs (CAC) and pipeline value. I don't just provide support; I provide the stability (Sability) and infrastructure required for aggressive business scaling.