Muhammad H Raza

Customer Service Representative

eZhire • Full time

Apr 2025 - Nov 2025 • 7 mos

At eZhire, a prominent car rental service in the UAE, I serve as the first point of contact for all customer interactions, delivering high-quality support across calls, emails, and chat. I handle inquiries related to bookings, car deliveries, collections, and concerns regarding charges, including Saliks and traffic fines. In addition, I create and manage ERP-based tickets to ensure that every customer issue is tracked, prioritized, and resolved efficiently. I maintain detailed records of all communications with customers and vendors using Slack, ensuring complete transparency and accountability. In my role, I also collaborate with internal teams to escalate and resolve complex issues, follow up on pending tickets, and provide feedback to management to improve processes and customer experience. By doing so, I have contributed to faster response times, higher customer satisfaction, and stronger client relationships.

Lead Generation Specialist

Stratus Building Solution • Full time

Dec 2024 - Apr 2025 • 4 mos

At Stratus Building Solution, I was responsible for generating high-quality, verified leads for the U.S. market to support the company’s sales and business development efforts. My role involved identifying potential clients, conducting market research, and qualifying leads to ensure alignment with the company’s target audience and growth objectives. I utilized tools such as CRM platforms, email outreach, LinkedIn, and other lead generation software to capture and track leads efficiently. I focused on creating accurate and actionable lead lists, maintaining data integrity, and providing the sales team with ready-to-engage prospects, helping streamline their outreach and conversion processes. Through my efforts, I contributed to increased lead quality, improved engagement rates, and a more efficient sales pipeline, enabling the company to achieve its growth targets.

Customer Service Representative

IBEX Global • Full time

Jul 2023 - Jan 2025 • 1 yr 6 mos

At IBEX Global, I served as a Customer Service Representative, providing comprehensive support for order-related inquiries, app issues, and troubleshooting across multiple channels including email, live chat, and phone calls. I acted as the primary point of contact for customers, ensuring that all queries were addressed promptly, accurately, and professionally. My responsibilities included guiding customers through troubleshooting processes, resolving technical and account-related issues, processing orders, and escalating complex problems to the appropriate teams when necessary. I consistently maintained detailed records of customer interactions to improve service quality and follow-up efficiency. During my tenure, I developed strong skills in problem-solving, multitasking, and effective communication, while gaining hands-on experience with CRM systems, ticketing platforms, and technical support procedures. less