h
hammad_bhatti3

Hammad

@hammad_bhatti3

Always at your service!

Pakistan
Inglese, Urdu
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi, I’m Hammad, a Technical Consultant with expertise in IT support, server administration, and network troubleshooting. I provide L1 & L2 technical support, manage Zoho Desk and ServiceDesk Plus, and ensure smooth operations with SLA compliance. I am a ManageEngine Certified ServiceDesk Plus Implementation Expert, with additional certification in Google IT Support. My skills include Windows Server (AD, DNS, DHCP, Hyper-V), IT Service Management (ITSM), SLA Compliance, ZOHO Desk and ServiceDesk Plus. I focus on delivering reliable solutions and professional service.... Continua a leggere

Competenze

h
hammad_bhatti3
Hammad
offline • 

Consulta i miei servizi

Assistenza tecnica
I will provide IT managed services
A partire da20 USD / progettoMaggiori dettagli

Esperienza lavorativa

Kidan

Technical Consultant

Kidan • Full time

Apr 2026 - Present • 5 mos

Managed support tickets via Zoho Desk and ServiceDesk, ensuring SLA compliance and timely customer communication. Provided L-1 and L-2 support for ServiceDesk Plus and Endpoint Central and escalated complex cases to L-3 when required. Conducted customer sessions to gather requirements, diagnose issues, and facilitate effective resolutions. Documented solutions, troubleshooting steps, and resolution records to support knowledge sharing and service improvement