Shahid Khan

IT Infrastructure Specialist

Crescent Bahuman Limited • Full time

Apr 2021 - Present • 5 yrs 1 mo

Duties and Responsibilities: - 1. Managing and supporting 700 + network nodes 2. Managing On-Premises servers, AD, DC, DNS, DHCP, File Server and NAS includes 3. installation, configuration, and maintenance of server environments. 4. Managing VM’s Backup (Veeam backup and replace) 5. Configuring and managing firewalls (Sophos XG230, Fortigate 60F), including setting up user policies, traffic shaping, and implementing various security services. 6. Managing user accounts, permissions, email services, and implementing antivirus (Kaspersky) and anti-spam measures. 7. Installing, configuring, and maintaining Cisco switches, routers, UBNT Bridges and setting up VLANs & Routing protocols-RIP, OSPF, IGRP. 8. Configuring and managing (servers, printers, computer workstations, Laptops and ZKT FRS Machines. etc.) 9. Configuring and managing IP camera systems, including Hikvision, Dahua and UNV NVR/DVR setups, ensuring secure and efficient video storage and access. 10. Managed email administration platforms including G Suite (Google Workspace), Microsoft Office 365 and Zoho Mail. 11. Monitored and managed network performance and availability using SolarWinds and PRTG Network Monitor. 12. Conducting root-cause analysis and resolving issues for servers, workstations, network devices, and cloud-based environments. 13. Administrator of ICT Helpdesk & Asset Management. 14. Documenting network problems and resolutions for future reference to streamline IT support processes. 15. Providing on-call emergency support on a rotating schedule, ensuring 24/7 availability for critical issues.

APF PAC Kamra

Network Support Officer • Full time

May 2020 - Apr 2021 • 11 mos

Duties and Responsibilities: - 1. To troubleshooting all types of problem regarding whole APF network and look after of: Managing and supporting 300 + network nodes 2. Performed daily system monitoring, analyzing equipment performance, and verifying the availability of all hardware, server resources, systems and key processes by using application logs. 3. Managed an environment with Windows Server 2008 R2, 2012, 2016 and Windows Server 2003 servers, as well as Windows 7, 8, and 10 OS including AD DS, DNS, DHCP, File Services, Acronis Backup Server. 4. Configuring Network Routers and Switches 5. Diagnose hardware and software problems, and replace defective components 6. Installing new software & hardware (servers, printers, computer workstations, ZKT FRS Machines. etc.) 7. Setting up user accounts, permissions and passwords 8. Overseeing security of all systems, especially the internet, and installing antivirus protection 9. Network maintenance and fixing network faults 10. Technical support for people using the network 11. Day to day admin and monitoring of network use 12. Planning future improvements, suggesting IT solutions to business problems 13. Making sure all IT meets industry standards