Hamza Motan

Cloud Services Technical Specialist

MUK • Full time

Oct 2025 - Present • 7 mos

Promote AWS, Microsoft, Alibaba Cloud, and MUK Cloud services across UAE, East/South Europe, and Turkey through presentations, webinars, and partner engagement. Provide technical consultations and handle partner service requests during pre-sales and cloud subscription usage. Design, optimize, and demonstrate cloud solutions based on AWS, Microsoft, Alibaba Cloud, and MUK Cloud Portfolio. Ensure SLA compliance and support solution deployment and configuration. Maintain communication with vendors and manage partner certification requirements. Contribute to market growth strategies and support Sales and BDM teams with customized cloud solutions. Assist in marketing activities, portfolio development, client support, and continuous improvement. Participate in industry events and manage banking document preparation under Treasury guidance.

Senior Cloud Engineer

ASIA PRIME GENERAL • Full time

Jun 2024 - Oct 2025 • 1 yr 4 mos

• Design, deploy, and manage Salesforce CRM infrastructure in cloud environments (AWS, Azure, GCP). • Implement and configure Salesforce integrations with enterprise applications and APIs. • Develop and enforce cloud security policies, standards, and compliance frameworks (ISO 27001, NIST, GDPR). • Perform threat modelling, risk assessments, vulnerability management, and penetration testing on cloud workloads. • Implement and manage Identity and Access Management (IAM), Multi-Factor Authentication (MFA), encryption, and firewalls. • Deliver 1st and 2nd level end-user support, resolving incidents, requests, and escalations via phone, email, and ITSM tools (ServiceNow, Jira). • Configure, deploy, and manage endpoints using Microsoft SCCM and Intune MDM/MAM, ensuring secure device compliance. • Support Azure Active Directory for user provisioning, password resets, MFA, conditional access, and identity governance. • Administer Office 365 services including Exchange Online, Teams, SharePoint, and OneDrive, ensuring seamless collaboration. • Perform Windows OS deployments, application packaging, and patch management using SCCM and Intune. • Troubleshoot email, Teams, VPN, and remote access issues, ensuring minimal business disruption. • Monitor endpoint compliance, encryption (BitLocker), and antivirus (Defender, Sophos) to maintain security posture. • Provide user onboarding and training on O365, Teams, and collaboration tools to improve adoption and productivity. • Assist with cloud migration projects, including mailbox migrations and Intune enrolment campaigns. • Maintain accurate records of assets, hardware replacements, and license management in compliance with IT governance. • Collaborate with global IT teams to standardize End User Services (EUS) processes and adopt new technologies. • Create and update knowledge base articles, SOPs, and documentation to enhance self-service and reduce ticket volume. • Support remote and hybrid workforce by managing VPN and Intune