h
hamzzaps

Hamza

@hamzzaps
4,3(1)

creative strategist

Marocco
Inglese, Francese, Arabo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.... Continua a leggere

Competenze

h
hamzzaps
Hamza
offline • 

Consulta i miei servizi

Assistenza clienti
I will provide professional customer support
A partire da5 USD / progettoMaggiori dettagli
Strategia di marketing di e-commerce
I will be the brain behind your ads
A partire da75 USD / progettoMaggiori dettagli

Esperienza lavorativa

HBO_Max

Social media representative

HBO Max • Full time

Apr 2025 - Mar 2026 • 11 mos

Managed social media engagement using Sprout Social, including replies to comments, DMs, and public posts. Responded to Google and AppStore reviews.

Warner_Bros. Discovery

Customer service represenative

Warner Bros. Discovery • Full time

Apr 2024 - Mar 2026 • 1 yr 11 mos

Managed high-volume calls, emails, and live chats to resolve customer inquiries. Troubleshooting technical glitches and resolving complex billing or payment issues. Expertly utilized Salesforce and Sonic platforms for data entry and case management. Escalated difficult customer situations while maintaining high satisfaction scores. Consistently met strict KPIs and Average Handle Time AHT targets in a fast-paced environment

1 Recensioni
4,3

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Valutazione dettagliata
  • Livello di comunicazione del venditore
    5
  • Qualità della consegna
    4
  • Valore della consegna
    4
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