Hanzala Nawaz

Cloud Technical specialist,

Zones • Full time

Nov 2025 - Present • 10 mos

• Administered Microsoft 365 and Azure environments, ensuring security, availability, and performance. • Managed user lifecycle, RBAC, Entra ID, MFA, Conditional Access, Intune, and access governance. • Managed NCE and Legacy CSP licensing, subscriptions, billing, renewals, and cost optimization. • Administered and troubleshot Exchange Online, Teams, SharePoint, OneDrive, Defender, and Purview. • Managed Azure VMs, VNets, NSGs, VPNs, Storage, Azure Monitor, and Log Analytics. • Performed Microsoft 365 and cloud migrations, including Google Workspace-to-Microsoft 365, tenant-to-tenant, email, user, and data migrations. • Resolved complex issues involving authentication, mail flow, synchronization, licensing, connectivity, security, and performance. • Performed RCA, implemented security best practices, and ensured SLA adherence.

Cloud Support Engineer

Xtium • Full time

Mar 2023 - Nov 2025 • 2 yrs 8 mos

Provided technical support to business users and clients through telephone, email, remote sessions, and desk-side assistance, troubleshooting cloud, infrastructure, and Microsoft technologies. • Managed and optimized Microsoft Azure subscriptions, including resource management, billing, cost optimization, and cloud infrastructure administration. • Administered Microsoft Entra ID (Azure AD), managing users, authentication, access control, roles, permissions, and account lifecycle. • Configured and managed Azure Virtual Machines, VNets, Network Security Groups, VPN connectivity, and related networking components. • Monitored Azure environments using Azure Monitor, Log Analytics, and Microsoft security tools to identify issues, troubleshoot incidents, and maintain service availability. • Administered Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business. • Managed Microsoft 365 users, licenses, permissions, security settings, and administrative tasks through the Microsoft 365 Admin Center. • Supported Microsoft 365 migrations, including data and email migration from on-premises environments to cloud-based Microsoft 365 services. • Provided end-user troubleshooting for Outlook, Teams, SharePoint, OneDrive, authentication, access, and connectivity issues. • Implemented Microsoft 365 security and compliance controls including MFA, access policies, and data protection configurations. • Diagnosed and resolved technical incidents, performed root-cause analysis, and provided timely solutions while maintaining a strong focus on customer satisfaction. • Assisted clients with cloud administration, migration, configuration, troubleshooting, and ongoing Microsoft Azure and Microsoft 365 support.