Harrietta N

Export Specialist

FedEx • Full time

Oct 2024 - Jul 2025 • 9 mos

Managed end-to-end export operations processing 80-250 shipments daily (valued at $80-$2,000+ per shipment), from client assessment and commodity classification through packaging, documentation, and airport coordination. Conducted daily shipment reconciliation with customs officers at the airport, ensuring 100% accuracy of shipment weight and documentation prior to boarding. Prepared and distributed daily export manifests in Excel to management, supporting informed decision-making and operational planning. Managed and resolved 50-100 daily cases through EOPS system, coordinating across international hubs for misroutes, missing items, and destination changes — achieving zero shipments returned to warehouse due to case delay throughout tenure. Led operations for a global technology client: managed inbound shipments from the Netherlands including customs clearance, documentation review (pre-alerts, delivery notes, HS codes, PODs), and physical verification of items worth $10,000+ per waybill across 10+ waybills per month. Maintained 98-100% invoice accuracy throughout tenure by reconciling CDM system figures against Excel tracking files and ensuring no billable charges were missed. Maintained 100% performance across all operational KPIs and brokerage scores for 2 consecutive quarters, covering delivery times, accurate billing, and client service standards. Coordinated 4-5 couriers for timely delivery of inbound, outbound, and upcountry shipments.