Asad K

Freelancer

Self Employed • Freelance

Sep 2020 - Present • 6 yrs

I can help you keep your guests happy while making the day-to-day operations of your short-term rental run smoothly. I have 5+ years of experience managing guest communication and short-term rental operations for properties across Luxembourg, France, Portugal, and the UAE. My experience includes handling the complete guest journey—from pre-arrival questions and check-in support to resolving issues during stays and following up after checkout. Here’s where I can help: • Guest communication before, during, and after stays • Airbnb, Booking.com, and VRBO management • Guest complaints and issue resolution • OTA claims and resolution cases • Coordination with cleaners, maintenance teams, and other service providers • Reservation and operational support • Proactive follow-up to prevent guest issues from becoming complaints I’m experienced with Guesty, Hostaway, Hospitable, Breezeway, Duve, Airtable, Slack, and Freshdesk, so I can adapt quickly to your existing workflow and systems. I’m also available 7 days a week and can work flexibly across time zones. If you’re looking for someone who can take ownership of guest communication and operational follow-up rather than simply respond to messages, I’d be happy to discuss how I can support your properties. Best regards, Asad