Lovish

Cloud Solutions Architect

Amazon Web Services • Full time

Aug 2022 - Aug 2024 • 2 yrs

● Resolved many Linux-based EC2 issues, which covered issues related to the OS and AWS level. ● Linux: Configured LVM, NFS, and NTP services on Linux environments, resulting in a 30% improvement in data accessibility and synchronisation across networking systems, supporting seamless operations. ● Architected and managed AWS infrastructure, including IAM, WAF, VPC, AWS KMS, Systems Manager, LB, and Cloud Formation, optimising security and operational efficiency, which reduced downtime by 40% and increased deployment speed by 30%. ● Implemented automated documentation systems to execute specific tasks, reducing manual intervention by 40%. ● Enhanced overall efficiency in managing ALB, EBS (performance, size, tier changes, IOPS), and Lightsail (root access, SSH keys, SSL certificates). ● Provide expert support to global customers via chat, calls, and email, resolving complex issues related to AWS services, Linux, networking, and applications, exceeding customer satisfaction expectations. ● Guide customers in designing and migrating cloud-based infrastructure for optimal performance and fault tolerance. ● Managed high-priority escalations and engaged with TAMs to systematically gather detailed customer insights, drive product refinements, and track feature requests, resulting in a 40% reduction in customer complaints. ● Developed custom/ automated solutions based on customer requirements using Python, Boto3, Shell Script, and System Manager to help reduce the overhead by 30%. ● Mentor team members on handling complex technical cases, showcasing deep knowledge, Diagnostic abilities and customer obsession.

Cloud Administrator

Wipro • Full time

Jul 2018 - Jul 2021 • 3 yrs

● Design, create, and maintain all IaaS components of AWS, including compute, storage, network, and virtual private cloud. And L2 troubleshooting secure, highly scalable cloud-based systems on AWS. ● Build services based on user requirements using EC2, EBS, EFS, S3, Glacier, VPC, ELB, Route53, and IAM. ● Established peering connections and routing among different VPCs across regions to enable service communication. ● Leveraged AWS security services like IAM, WAF, VPC NACLs, and AWS KMS to authorise access to AWS components and services hosted on the cloud. ● Proficient in Linux administration and collaborating with the Unix team as a shared resource to resolve Linux-based and EC2 issues. ● Performed Linux and Windows server administration, setting up networking, storage, backup, and monitoring to guarantee server reliability.