h
hazla_masoud

Hazla Masoud

@hazla_masoud

Full Stack Web App Developer , IT and Customer Support, Author and Writer

Stati Uniti
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I’m a Full‑Stack Web App Developer with strong skills in IT Support, writing, & Swahili–English translation. I bring a mix of technical ability, customer service, and clear communication. As a software engineer specializing in full‑stack web application development, with hands‑on experience in software applications and programming, I build modern applications using JavaScript, React, Node.js, Express.js, MongoDB, REST APIs, Git, HTML, and CSS, focusing on clean, scalable, user‑centered solutions. I also create written contents in meteorology, climate change, and international relations. ... Continua a leggere

Competenze

h
hazla_masoud
Hazla Masoud
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Aiuto/Consulenze
I will help with HTML CSS and beginner website updates
A partire da25 USD / progettoMaggiori dettagli
Documenti modello e formattazione
I will write business communication and support templates
A partire da35 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Remote Licenced Benefit Cuouncellor & Customer Support

Marketing • Full time

Oct 2022 - Apr 2026 • 3 yrs 6 mos

-Guide employees through online enrollment, coverage options, and eligibility requirements. -Troubleshoot login issues, system errors, and digital access challenges to restore seamless platform use. -Provide clear, empathetic guidance in high‑volume, fast‑paced environments. -Safeguard sensitive employee data with strict confidentiality and accuracy. -Collaborate with internal teams to streamline workflows and improve service delivery. -Apply technical expertise to optimize user experience across digital HR systems. -Manage employee benefit transactions directly within Amazon Web Services (AWS) hosted HR systems ensuring accuracy and compliance with enrollment deadlines. -Support employees with savings plans, pension programs, and retirement benefits. Providing clear guidance, completing transactions when needed to maintain coverage

Microsoft

Senior Microsoft Advisor

Microsoft • Full time

Jan 2022 - Jan 2024 • 2 yrs

-Led meetings with partners and used business and technology strategies to understand business needs -Adopted and optimised Microsoft technology solutions -Used advanced knowledge and skills to provide the best solution to technical issues -Led and managed complex projects to provide technical expertise and guidance to the team -Collaborated with other departments to ensure all objectives are met promptly.

Aviation_Services Management

Passenger Service Agent

Aviation Services Management • Full time

Dec 2018 - Jun 2023 • 4 yrs 6 mos

- Worked at the Toronto International Airport with Menzies Aviation Canada, then at the Ottawa International Airport with Swissport Company -Checked in passengers to confirm their identity and added the information to the secured computer system -Handled the boarding process for departures as well as arrivals -Completed administration tasks, including briefing, paperwork and finalised reports -Dealt with delays, misconnections, rebooking and coordinated hotel stays as needed -Ensured clear and detailed announcements during boarding, departure, or arrivals to make sure that all customers got all information or updates needed -Resolved customer issues or complaints and handled irate customers -Ensured customer satisfaction in all interactions