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helencastillero

HelenCastillero

@helencastillero

Customer Service Specialist 14 Years in Airline Industry

Panama
Spagnolo, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hi! I'm Helen. I spent 14 years in customer service for a major airline, handling all kinds of situations while staying calm and professional. I'm currently studying a Master's in Strategic Marketing, combining hands-on experience with a growing understanding of customer relationships. I help travel, hospitality, and service businesses give customers a better experience through clear communication and genuine care. I speak Spanish natively, English professionally, and basic Portuguese... Continua a leggere

Competenze

h
helencastillero
HelenCastillero
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will provide professional customer service for travel and hospitality
A partire da45 USD / progettoMaggiori dettagli

Esperienza lavorativa

Flight Attendant

COPA • Full time

Nov 2011 - Sep 2025 • 13 yrs 10 mos

Provided professional customer service to passengers throughout all phases of flight, handling questions, concerns, and difficult situations with patience and composure. Ensured passenger comfort while maintaining strict adherence to safety protocols and procedures. Managed conflict resolution in high pressure, fast paced environments, communicating clearly and effectively across diverse groups of people.