Helga L

Global Target Setting & Cascading Specialist

Sep 2017 - Jun 2025 • 7 yrs 9 mos

Served as the global Subject Matter Expert for end-to-end goal setting(KPI’s), cascading, monthly performance tracking,mid year review, and the annual bonus cycle. Acted as a strategic partner for key stakeholdes, including HRBP’s , Rewards and Planning & Performance managers, ensuring compliance with global processes. Led technical quality assurance by designign scripts adn excecuting UATs for new system features. Developed and standardized global documentation (SOP’s), training materials and communications toolkits.

Global Coordinator Data Cell Global IBS Travel & Expenses Expert

Jun 2016 - Aug 2017 • 1 yr 2 mos

Led the Global Excellence Programm across Europe, LATAM, US, APAC and Africa, monitoring operational workflows and flagging critical errors to facilitate rapid regional resolution. Optimized operational efficency by streamlining internal communication templates and delivering detailed incident reports to expedite troubleshooting and system fixes. Orchestrated the complex consolidation of global employee database for the annual Engagement Survey, ensuring 100% data integrity and participation coverage. Served as a Functional Analyst for the global rollout of the T&E system.

Global administrator T&E

Jun 2015 - May 2016 • 11 mos

Managed end-to-end T&E administration for +7500 employees overseeing bank reconciliations, credit card lifecycles and rigorous expense reporting auditing for policy compliance. Optimized system integrity trough continuous configurations and UATs. Achieved and sustained a 100% SLA record in a fast-paced environment, overseeing +200 daily communications and ticket escalations. Led a seamless knowleadge transfer to the India-based team, including training and the development and standardization of SOPs