
Henok Amdiye
Backend Developer Nodejs Supabase API and Debugging Expert
Competenze

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Esperienza lavorativa
Cooperative Bank of Oromia
Full time • 3 yrs 3 mos
IT Service Management Officer
May 2024 - Present • 2 yrs
Job History / Responsibilities Managed IT service operations, including incident, problem, change, and request management. Implemented ITIL-based processes to improve service delivery and efficiency. Monitored IT service performance and prepared reports for management. Coordinated with cross-functional teams to resolve technical issues promptly. Ensured compliance with IT policies, standards, and security protocols. Maintained service catalogs, SLAs, and operational documentation. Supported IT projects, including software deployments and infrastructure upgrades. Key Achievements Reduced average incident resolution time by 30% through process optimization. Successfully implemented a new ticketing system to track and prioritize IT requests. Achieved 100% SLA compliance for critical IT services over 12 months. Led a team to conduct IT service audits, improving system reliability by 25%. Trained staff on ITIL best practices, enhancing overall IT service quality. Automated routine IT service tasks, saving the organization 200+ hours annually.
Graduate Trainee
Jan 2023 - Apr 2024 • 1 yr 3 mos
Job History / Responsibilities Participated in structured training programs to develop professional skills and technical knowledge. Assisted senior staff in daily operations, projects, and administrative tasks. Learned company processes, systems, and workflow management. Conducted research, prepared reports, and presented findings to supervisors. Supported cross-functional teams in project implementation and problem-solving. Attended workshops and seminars to improve soft skills and technical expertise. Key Achievements Completed all assigned training modules successfully and ahead of schedule. Contributed to a project that improved operational efficiency in a specific department. Assisted in streamlining a workflow/process that reduced errors by 20%. Recognized by management for initiative and adaptability during team projects. Gained hands-on experience in IT, customer service, or technical operations depending on the department.