Hiten Shah

Senior Product Manager

Oct 2021 - Aug 2025 • 3 yrs 10 mos

Responsibilities:  Perform Market Research and share comparison matrix with competitor products with the Director.  Document product vision, strategy, and roadmap  Work with stakeholders to establish product priorities in terms of features or wishlist  Handle two end-to-end product development.  Research and add feature wish list across all the products citing various use cases as examples.  Build and manage a detailed, transparent, and prioritized backlog that development teams can easily understand.  Prepare user stories, acceptance criteria to capture product requirements.  Continuously groom and update the backlog based on evolving business needs and priorities from SDM  Participate in sprint planning sessions, offering clarity on backlog items to development teams.  Ensure Developers & QAs clearly understand sprint goals and acceptance expectations.  Contribute by sharing product feedback during internal demos or performing independent analysis.  Gather input from stakeholders or SDMs and translate relevant feedback into product enhancements or improvements  Act as the connection point between development teams and stakeholders or SDMs  Regularly share product vision, strategy, and development progress with stakeholders or SDMs  Validate and approve completed user stories based on acceptance criteria.  Coordinate release planning and execution alongside development and supporting teams.  Assess product performance after release via pre-UAT and identify areas for refinement or improvement.  Define and track measurable KPIs, including usage patterns across features to evaluate product effectiveness and user engagement.  Assist Presales teams with feature list, catalogues/brochures queries with respect to product and solution offerings  Prepare quotes for the product/solution offerings.  Review product catalogues, portal content, product YouTube videos and share feedback with Marketing Director.  Collaborate with Sales & Presales teams to dem

Practice Head – Business Analyst

Oct 2021 - Aug 2025 • 3 yrs 10 mos

Responsibilities:  Lead/Mentor/Train Associate Business Analysts and Contribute to requirements, user stories and design documents.  Ensure the quality and completeness of BA deliverables (e.g., BRDs, user stories, use cases) across projects/products  Guide, coach, and mentor junior and mid-level BAs, helping them develop their skills, best practices, and career paths  Conduct performance reviews and professional development plans for BAs  Manage BA allocation across projects/product development  Proactively manage stakeholder expectations regarding scope, timelines, and BA deliverables  Establish and promote BA best practices, templates, methodologies, and tools across the organization or within the team.  Mediate conflicts between stakeholders, or between BAs and development teams, ensuring constructive collaboration  Lead complex or high-stakes elicitation sessions with senior stakeholders, executives, and large groups  Oversee the entire requirements lifecycle for complex projects, ensuring traceability, prioritization, and validation  Manage relationship with key senior stakeholders or SDMs, building trust and ensuring their needs are understood and addressed  Identify opportunities to improve business processes and operational efficiency through analysis and solution implementation  Research and recommend new BA tools, techniques, and methodologies to enhance team efficiency and effectiveness.  Review product catalogues, portal content, product YouTube videos and share feedback with Marketing Director.  Contribute by sharing product feedback during internal demos or performing independent analysis.  Optimize various internal processes across different departments in the organization.  Simplify Interview, HR Onboarding and Induction processes.  Conduct product demos to VP of Innovation, Sales and Marketing Team, Partners, Lead Prospects etc.  Work closely with Director, Partners, VP-Sales, VP-Innovation, Service Delivery Managers, Marketing D