Zain Ahmad

Operations Manager & Customer Service Rep

EndlessMining™ • Full time

Jun 2023 - Jun 2026 • 3 yrs

As a key member of the operations team at EndlessMining™️, I have been responsible for end-to-end management of hosting services and multi-channel e-commerce sales. My role encompasses strategic oversight, daily operations, and client relations across major online marketplaces. Key Responsibilities: Multi-Platform Sales Management: Managed and optimized product listings, inventory, pricing, and order fulfillment across WooCommerce, Amazon, eBay, and Walmart. Ensured consistent brand presence and competitive positioning on each platform. Customer Service Excellence: Served as the primary point of contact for customer inquiries, complaints, and technical support. Resolved issues promptly to maintain high satisfaction ratings and repeat business. Operational Workflow Improvement: Analyzed existing sales and fulfillment processes, identified bottlenecks, and implemented streamlined workflows. This reduced errors, minimized delays, and prevented potential financial losses. Revenue Growth: Played a direct role in generating over $500K in revenue through strategic pricing, targeted promotions, and efficient inventory management. Key Achievements: Reduced operational inefficiencies by restructuring order processing systems. Improved cross-platform synchronization, resulting in faster shipping and fewer customer complaints. Contributed to a significant increase in monthly sales volume through data driven, decision making. This role has equipped me with hands-on expertise in e-commerce tools, marketplace algorithms, customer psychology, and operational strategy, skills I now bring to every project I take on.