Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Hariprem.R
@hp7711_
Shift Manager
Lituania
Inglese, Malayalam
Chi sono
1.5+ yrs in customer support management at Cybercare, supporting NordVPN, NordVPN B2B, and Saily. Led 20+ agents across Lithuania & Philippines in a global support operation. Fast-tracked from Customer Success Manager to Shift Manager — trusted with escalations, incident management, and real-time staffing decisions. Skilled in Zendesk, SLA/CSAT management, and building macros & escalation processes that keep support consistent under pressure. BBA in Global Business & Marketing. Available for immediate start.
Competenze
Hariprem.R
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Successo clienti
I will be your customer support and helpdesk specialist
