
Hussein
Call center Expert
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VoIP & PBX System Engineer
Telecoms.com • Freelance
Jan 2022 - Present • 4 yrs 4 mos
Experienced VoIP and PBX specialist with expertise in designing, configuring, and managing business communication systems. Skilled in setup and troubleshooting of 3CX PBX, SIP trunk integration, DID number provisioning, IVR setup, call routing, auto attendant configuration, queue management, and call center deployment. Worked with cloud communication platforms including Twilio and Telnyx to deliver reliable inbound and outbound calling solutions. Successfully helped businesses optimize their telecom infrastructure for improved call quality, scalability, and operational efficiency through remote setup, maintenance, and technical support.