Huy Nguyen

Business Operations Coordinator

Shutta • Full time

Jun 2025 - Present • 11 mos

- Managed all finance operations, ensuring fiscal stability and positive cash flow that supported uninterrupted daily business. - Reduced operational spending by 15% by creating and analyzing monthly expense reports and financial forecasts to inform CEO's strategic decisions. - Streamlined the monthly invoicing process, improving efficiency and ensuring 100% on-time payments from all clients and vendors. - Ensured 100% compliance with all tax and social security regulations, protecting the company from fines and legal risk. - Automated key financial and HR processes by developing and implementing new SOPs, reducing administrative time by 30%. - Served as the project producer for all client projects. - Owned all aspects of HR administration, including contracts, payroll, leaves, and social insurance. - Implemented internal systems and SOPs for HR and finance, automating key processes and improving operational efficiency. - Improved and revised internal systems to increase team productivity by identifying and resolving bottlenecks across workflows. - Acted as the primary liaison for clients, managing contracts and SOWs to ensure smooth communication and project execution.

Executive Assistant to Chief Executive Officer

EQL Apparel • Full time

Apr 2023 - Feb 2026 • 2 yrs 10 mos

- Led 5 priority projects by coordinating with teams, tracking progress, and keeping deadlines in check. Managed CEO’s calendar, inbox, and travel, reducing time spent on admin by over 50%. - Worked closely with the CEO to manage daily operations, helping the business stay focussed and on schedule. - Acted as the communication bridge between the CEO and team, vendors, freelancers, and key partners. - Managed vendors and handled sourcing, contracts, and invoice approvals. - Helped build internal systems (SOPs, task tracking in Notion, recruitment flow) to make the team work more efficiently. - Drafted job postings, screened candidates, scheduled interviews, and handled new-hired onboarding. - Managed payroll processing and maintained accurate payment records. - Maintained and organized financial records, contracts, and key business documents. - Created weekly and monthly reports with key updates, project summaries, and metrics to keep the CEO informed. - Researched and scheduled respondents for projects, ensuring alignment with business objectives. - Reviewed team deliverables to ensure they meet expectations before sharing with clients or posting publicly. - Stepped in to handle ad hoc tasks across marketing, operations, and HR - whatever was needed to keep the company moving forward.

Operations Executive

DYM Medical Center • Full time

Sep 2024 - Aug 2025 • 11 mos

- Improved patient registration and scheduling systems, cutting wait times and boosting efficiency by 20%. - Resolved patient complaints and implemented changes that raised satisfaction by 15%. - Managed staff attendance and scheduling, maintaining 80%+ accuracy to meet daily needs. - Identified bottlenecks in daily operations using performance data and proposed practical solutions. - Developed and maintained SOPs to streamline tasks and ensure consistency across the team. - Supported monthly accounting by tracking expenses and updating financial records. - Worked closely with different departments to balance resources with patient demand. - Created daily clear workflows to help staff understand their roles and stay productive. - Prepared reports that turned complex data into insights to support decision-making. - Handled basic IT troubleshooting to minimize disruptions and keep operations running. - Supported recruiting, onboarding, and payroll for new hires. - Oversaw office supplies and facility maintenance to keep daily operations smooth. DYM Medical Center Vietnam is a premier healthcare facility renowned for its comprehensive medical services. As an Operation Executive, I play a crucial role in ensuring the seamless operation of our clinic. My responsibilities include: - Improved patient registration and scheduling systems, cutting wait times and boosting efficiency by 20%. - Resolved patient complaints and implemented changes that raised satisfaction by 15%. - Managed staff attendance and scheduling, maintaining 80%+ accuracy to meet daily needs. - Identified bottlenecks in daily operations using performance data and proposed practical solutions. - Developed and maintained SOPs to streamline tasks and ensure consistency across the team. - Supported monthly accounting by tracking expenses and updating financial records. - Worked closely with different departments to balance resources with patient demand. - Created daily clear workflows to help staff