
Asir
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Expert in Google Sheets, Apps Script, Excel, Data Analytics, Automation and APIs
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40 USD
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Esperienza lavorativa
MIS & WFM Executive
Genex Infosys Limited • Full time
Nov 2018 - Oct 2019 • 11 mos
RTM (Real Time Management) Collating & Maintaining Daily/ Weekly/ Monthly Reports from Different Queues & Prepare Dashboards/ PPTs Monitoring SLA Performance Generating Manuals & Various Reports Analyzing Errors & Automate Reports Daily Work Activities, Reporting & Analysis Assist in forecasting and scheduling based on historical data. Schedule Change management. Track employee information and changes.
Senior Customer Manager
Grameenphone • Part time
Aug 2013 - Jun 2016 • 2 yrs 10 mos
coordinated the CS team mentored colleagues created automated reports/dashboards using Excel, Google Sheets, and CRM. Analyzed extensive datasets to optimize efficiency. Provided one-stop customer service via phone, email and social channels Captured customers’ insights and escalated critical issues/ complaints and provided timely feedback. Maintained the targeted KPI on a regular basis
2199 Recensioni
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crb19871
Cliente abituale

Stati Uniti

nathannordstrom
Cliente abituale

Stati Uniti
Not just quick but he helps you understand what to do next. Very good.

nathannordstrom
Cliente abituale

Stati Uniti

dmarq86

Stati Uniti
This is literally the smartest excel person I've ever encountered. He can do anything. He is the best. He is a genius. Use him, you will not regret it!
hourlier
Cliente abituale

Regno Unito
