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I will upgrade vicidial with ai voice agents and call automation
AI Voice and Contact Center Architect
I’m a software and telecom architect with 20+ years of experience building AI-powered communication solutions. I specialize in AI Voice Agents, cloud contact centers, PBX, IVR, SIP/VoIP, CRM integrati...
Informazioni su questo servizio
I will integrate AI Voice Agents with your existing VICIdial system using NextGenSwitch. The setup can include inbound and outbound AI calling, lead qualification, live-agent transfer, campaign automation, API/webhook integration, disposition handling, CRM integration, and custom call flows. This Gig is for existing working VICIdial systems; installation and ongoing AI, TTS, STT, LLM, SIP, and telephony usage are billed separately.
Provider:
VICIdial
•
Asterisk
Il mio portfolio
FAQ
Do I need to have VICIdial already installed?
Yes. This Gig is mainly for integrating AI Voice Agents with an existing working VICIdial system. New VICIdial installation can be discussed separately.
Can the AI transfer calls to live VICIdial agents?
Yes. The AI can qualify the caller or lead and transfer the call to an available VICIdial agent based on your workflow.
Can you configure outbound AI campaigns?
Yes. I can configure AI-powered outbound campaigns for lead qualification, sales calls, reminders, surveys, order confirmation, and other use cases.
Can you integrate multiple AI Voice Agents?
Yes. Multiple AI agents can be configured for different campaigns, departments, languages, or business workflows.
Are AI, TTS, STT and LLM usage costs included?
The package price covers setup and integration. Ongoing TTS, STT, LLM, SIP, telephony, and AI usage costs are separate. Limited usage may be included for implementation testing.
Can I use my own AI or voice provider accounts?
Yes. Depending on the project, I can integrate supported third-party providers or configure the solution using NextGenSwitch-managed AI services.
Can you integrate CRM, APIs or webhooks?
Yes. I can connect VICIdial and the AI workflow with CRMs, websites, applications, REST APIs, and webhooks.
Can you integrate CRM, APIs or webhooks?
Yes. I can connect VICIdial and the AI workflow with CRMs, websites, applications, REST APIs, and webhooks.
Can you customize the AI conversation for my business?
Yes. I can customize prompts, call flows, qualification questions, routing, dispositions, human handoff, and automation based on your business requirements.
Do you provide support after completion?
Yes. Basic post-completion support for setup and testing issues is included. Ongoing maintenance and optimization can be arranged separately.
