
Ignacio F
Senior Relationship Manager
Competenze

Consulta i miei servizi

Esperienza lavorativa
TELUS International
Full time • 1 yr 7 mos
Team Lead ES
Sep 2020 - Jun 2021 • 9 mos
Responsible for team leadership, motivation, coaching sessions, and QA audits. Ensured KPI and SLA compliance while performing business analysis and performance reporting to provide insights for improvement. Acted as a communication link between senior management and support representatives.
Technical Support - Senior Specialist
Feb 2020 - Aug 2020 • 6 mos
Maintained in-depth knowledge of processes and products. Handled the processing of escalations and performed QA on ticket handling, ensuring alignment to processes, correct grammar, and proper structure.
Game Support Representative
Sep 2019 - Jan 2020 • 4 mos
Provided customer support representative services within the videogame industry, focusing on resolving user issues and maintaining high service standards for players.