Ronan Kerr

Inside Irish Music

Self Employed • Lavoratore autonomo

Dec 2024 - Present • 1 yr 7 mos

As the founder of Inside Irish Music, I manage all daily operations for the brand, which includes running the YouTube channel and the e-commerce platform. A major part of this role involves working directly with traditional musicians to build digital promotional strategies and expand their online reach. Alongside running my own brand, I act as the lead video editor for the Connor's Curiosities YouTube channel, where I handle the full post-production for deep, long-form videos that average two hours in length. My technical toolkit centers entirely on DaVinci Resolve, using it daily for precise color grading and building custom Fusion animations, while also handling the graphic design for high-performing channel thumbnails. Operating with full working rights under a spousal visa, I am a native English speaker with conversational Japanese skills. This background gives me a really handy mix of organized management experience and hands-on technical production skills.

Project Manager

Cimpress • Full time

Aug 2015 - Mar 2024 • 8 yrs 7 mos

During my time at National Pen (Part of the Cimpress Group), my work spanned both operational leadership and technical project management, with a heavy focus on driving sales performance and operational efficiency. As the Contact Centre Manager in Japan, I launched the Okinawa office from the ground up, overseeing recruitment, daily operations, team incentives, and building community ties through local school donations. I held full accountability for sales, customer service, and credit collection KPIs, consistently driving the team to achieve over 110% of our revenue targets despite the challenges of the pandemic. To directly support our commercial goals, I designed the Pens.com Japan Sales App, which cut down friction and massively improved agent and supervisor productivity. Moving into the global Project Manager role for Contact Centres, I shifted to leading high-impact technical rollouts. In this position, I spearheaded a Web Chat system that delivered $3M in savings, managed the secure global integration of PCI Pal, and implemented AWS Automatic Call Categorisation. I also used Power Platform to build a Call Audit Hub and the PenPals engagement tool, alongside introducing SMS payment options that cut incoming credit collection calls by 30%. This background gives me a really solid mix of hands-on sales management and structured technical execution.